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Indian Outsourcing: When ‘Yes’ is not ‘Yes’

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Product Description

Have you ever asked a question, got an answer that sounded like ‘YES’ and then later discovered it wasn’t?

Most people working with an Indian outsourcing company can relate to this. Why does this happen? The root cause is most likely cultural differences. These differences impact time orientation, response to authority and ultimately decision making, productivity and deadlines.

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